Should you encounter any errors when using the AtSearch product, please do the following:

Read the user manual and the quick installation guide carefully.
Check the network connection and the network settings of the product.Read the FAQ and the application notes on the AtSearch website, you may find a solution to your problem.Download the latest product firmware or utility for the product and try again.Check the AtSearch Forum for any possible solutions. You may also post your questions on the forum.Report your questions to our Technical Support by the "Online Support Form"If your problems could not be solved by the above steps, please contact the dealer/ retailer/ e-tailer/ system integrator or the distributor from whom you purchased the unit or AtSearch for immediate service. Please note that the defective product should be returned to the original authorized seller only.

Option to connect with ACE Support, kindly use ticket system and the next available support staff will efficiently assist by going thru ticket conversation thread.
1. Log a ticket @
2. Email to
3. Call +65 61007000

One of our professional technicians will help you solve the problem to make sure your product works properly. The technician will determine whether the problem is the result of the product, and verify if your product contains a defect, and your product is under warranty. If your product is confirmed to be defective, you will be advised to contact the dealer/ retailer/ e-tailer/ system integrator or the distributor where you purchased the unit for repair.

No, your warranty continues from the original date of purchase.

No, only proof of purchase (receipt, invoice or packing slip) and product serial number are required to get warranty service.

It is the customer’s sole responsibility to make backup copies of his/ her data. We recommend you to back up the important data periodically.

In general,
all file formats are supported by PaperOffice, but a preview image is
not created and text recognition is offered for all file formats.

The following file formats are directly supported in PaperOffice:

"jpg", "jpeg", "pdf", "png", "tif", "tiff", "html", "htm", "txt"

If Microsoft Office 365 is installed, the following file formats are also supported, depending on the edition:

"doc", "docx", "ppt", "pptx", "xls", "xlsx"

AtSearch requires around 1 TB per 1,000,000 document pages for the complete storage of all data.

The actual memory requirement depends on various factors, such as
scan resolution, page size, proportion of digital / analog documents and
proportion of graphic elements / text on documents and other factors.

The maximum number is technically unlimited.

This is limited only by the maximum number of period specified in your license (the date of licenses purchased).

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